So, this widow, six years after her husband’s tragic exit, rolls up to SBI for some insurance cash. The bank’s like, 'Nah, you missed the 90-day deadline!' But the consumer commission was like, 'Excuse me, mental trauma is a thing, and you didn’t even tell her about the insurance!' Boom! SBI gets hit with a Rs 5 lakh fine. Banks, do better!

Finance

