Finance
Mr. BillionhairRBI's Game-Changing Complaint Rules: Big Wins for You!
Listen up, folks! The RBI is shaking things up! They’re telling banks and NBFCs to get a fantastic automated complaints system in place. If your complaint is ignored, it goes to the internal ombudsman—big league! They’ve got 10 days for quick fixes, 30 days to tell you what’s what. It’s a huge win for customer service, believe me!
few days ago | Anupreksha Jain
Quick rundown
1.RBI mandates automated complaint management for banks and NBFCs.
2.Complaints unresolved or rejected must be escalated to the internal ombudsman.
3.Internal ombudsman gets 10-20 days for complaint review.
4.Banks must classify complaints into three categories before escalation.
5.New guidelines aim to enhance customer service and oversight.
