RBI's Game-Changing Complaint Rules: Big Wins for You!

Listen up, folks! The RBI is shaking things up! They’re telling banks and NBFCs to get a fantastic automated complaints system in place. If your complaint is ignored, it goes to the internal ombudsman—big league! They’ve got 10 days for quick fixes, 30 days to tell you what’s what. It’s a huge win for customer service, believe me!